Nonprofits sometimes face challenges supporting their Salesforce® Org. Even though the first ten licenses are free, nonprofits often cannot afford to hire a qualified Salesforce® System Admin to fully leverage all that Salesforce® can do for them. This support model provides nonprofits with qualified, certified, and consistent System Admin support.
Salesforce® support plans are expensive, and do not provide one key element – having the same consultant support your Org, so that over time, they learn your Org and your nonprofit business particulars. Our support plan will assign you a consultant that will consistently be your primary support. They will learn your Org, your nonprofit business particulars, and build a relationship with you.
Any user training is part of the support plan. Your monthly hours can be used however you wish.
We will use email-to-Case to engage your assigned consultant. A simple email is sent to a unique email address, and our nonprofit customer will get an email acknowledgement, the case number, and the assigned consultant will be engaged. Unused monthly hours do not roll over.