Web to Lead and Web to Case – Critical Changes Needed

Salesforce is retiring the legacy Web-to-Lead and Web-to-Case Endpoints on Jan 12, 2018. Salesforce client websites using these features should be checked to ensure that the new Endpoints are installed.

To make the HTML code update on the websites, you should provide the following information to your company webmaster:

1. For websites that contain the Web-to-Case and/or Web-to-Lead forms, do a global search across the website HTML code for either of these code snippets:
“https://www.salesforce.com/servlet/servlet.WebToLead”
“https://www.salesforce.com/servlet/servlet.WebToCase”

2. Replace the “www” with “webto” so that the “form action” URLs in the Web-to-Case and Web-to-Lead HTML code display as such:
“https://webto.salesforce.com/servlet/servlet.WebToLead”
“https://webto.salesforce.com/servlet/servlet.WebToCase”

As the new endpoint URL is already available, you are strongly encouraged to complete these updates as soon as possible to take advantage of the improved functionality performance.