Flow is the unicorn of Salesforce – rarely seen but amazingly powerful and awesome to those who understand it. This course will take the mystery out […]
I believe that Flow is the most powerful, least-used automation function in Salesforce. It can create AND delete records, and nothing else but Apex code can […]
Salesforce automations support sending emails in all automations; Workflow, Process Builder, Auto-Response, Escalations, etc. But what if you want to send Text messages instead of emails? […]
After much effort, my Salesforce course “Accidental Admin: Reports and Dashboards” is finally online!! This course takes the student through both Classic and Lightning, and breaks […]
This will have implications for those using Service Cloud, and for others that use this feature. Case Comments is actually an Object – you can create […]
I’m really happy to announce that I’ve published a PluralSight Salesforce Play-by-Play video called “Salesforce Survival Tools for the Accidental Admin”. You need a PluralSight account […]
What’s the only kind of training class that Salesforce.com does not offer? User training. Sure, there is Trailhead, but in our experience, users don’t go there […]
Well, I’m calling these ‘secret’ because they are not mentioned in the Release Notes, but these are very useful. I’ve been writing questions for the Release […]